Will I be refunded if my flight gets cancelled and I need to cancel my reservation?

• Related Articles

• How do I cancel my appointment?

  **Please note - when you cancel an appointment, it includes the primary along with any dependents (children) that were on the original appointment. A cancellation is for all parties you scheduled for.  To cancel an appointment, you will need to ...

• Will any other pre-travel tests be accepted, such as an antibody or antigen test?

  No. Additionally, the state of Hawaiʻi will accept test results ONLY from TRUSTED TESTING AND TRAVEL PARTNERS. If you take a pre-travel test that is not accepted, you will need to quarantine in a hotel or motel room. If you are a returning Hawai‘i ...

• If my flight is delayed, will it impact the validity of my test results?

  No, as long as your test results are uploaded or printed out and in hand prior to departure to Hawai‘i.

• I made an error on my appointment, how do I change it?

  Unfortunately we are unable to change personal information from our end at this time. You will need to cancel your appointment and reschedule with the correct information.

• When and how will I receive my test results?

  It is very important that you provide accurate and complete information when registering, because this is what is used to contact you for your results. Results will be sent to the email you provide followed by a text notification to let you know that ...