How long does it take for my money to be refunded to my bank account?

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• How long will it take to get my results?

  You can expect to receive your result within the time frame you selected when booking your appointment online. You will receive a text and email with results after your specimen is collected.  The title of this email is:”Your Test Result is Ready”. ...

• What is the address for Long Beach testing?

  4133 E. Donald Douglas Drive, Long Beach, CA 90808

• Will I be refunded if my flight gets cancelled and I need to cancel my reservation?

  Yes, but you will need to make sure you cancel your appointment through the appointment management portal here. If you have any issues with canceling through the portal, then please submit a support ticket. 

• What does it mean if I have a negative test result?

  A negative test result means that the virus that causes COVID-19 was not found in your sample.  For COVID-19, a negative test result for a sample collected while a person has symptoms usually means that COVID-19 did not cause your recent illness. ...

• Can children be tested?

  We can test travelers at the minimum age required by your destination. All of our testing sites listed offer testing for adults and children. A parent or guardian may schedule a traveler test for their child. Testing site staff may ask that a parent ...