How do I cancel my appointment?
**Please note - when you cancel an appointment, it includes the primary along with any dependents (children) that were on the original appointment. A cancellation is for all parties you scheduled for.
To cancel an appointment, you will need to travel to the appointment management portal.
On the management portal page, you will enter the date of birth of the primary person who was on the appointment along with the phone number you used during scheduling:
You will be redirected to a page that has your appointment information. From here, you will need to select "cancel appointment":
You will then be asked to confirm your cancellation:
Once you select "cancel appointment" you will have a final screen showing that your appointment has been cancelled:
You will receive an email with your refund, which is proof of the cancellation. If you do not receive an email within 24 hours, then please submit a support ticket:
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Will I be refunded if my flight gets cancelled and I need to cancel my reservation?
Yes, but you will need to make sure you cancel your appointment through the appointment management portal here. If you have any issues with canceling through the portal, then please submit a support ticket.I made an error on my appointment, how do I change it?
Unfortunately we are unable to change personal information from our end at this time. You will need to cancel your appointment and reschedule with the correct information.Where do I schedule an appointment?
You can book an appointment slot through our scheduling portal at https://www.worksitelabs.com/schedulingHow do I reschedule my appointment?
**Please note - when you reschedule an appointment, it includes the primary along with any dependents (children) that were on the original appointment. Rescheduling is for all parties you originally scheduled for. To reschedule an appointment, you ...What should I bring to my appointment?
Please bring a copy of you confirmation number and a valid Photo ID when you arrive to your appointment. Your confirmation number will be in the email you receive after scheduling the appointment.