What do I do if I can't find my appointment? November 02, 2020 05:32 First, you will want to double check the appointment management portal. If your appointment still isn't showing, then please submit a support ticket. Related articles I made an error on my appointment, how do I change it? Where do I schedule an appointment? How do I reschedule my appointment? What should I do if I haven't received my test results after 36 hours? What is your cancellation policy?